Major accountabilities:

• Establishes and develops in-depth business relationships with key HCPs, including leading experts of national significance in the respective area.
• First point of contact for HCPs and representatives of healthcare institutions in her/his assigned Territory
• Adapts and prioritizes the targeting, positioning, and messages for various HCP segments
• Promotes Products within the assigned therapeutic area through in-depth discussions and interactions with targeted HCPs by employing various channels that complement F2F meetings
• Ensures tailored engagement and satisfaction of the HCPs she/he interacts with
• Gains access to key insights on HCPs, the market, and competitors, which facilitate the development and implementation of a promotional strategy and tactics in the assigned therapeutic area(s)
• Identifies opportunities to optimize promotional activities, as well as opportunities for growth and interaction with new HCPs in the Territory
• Leads and monitors the implementation of local projects in line with Novartis strategy and HCP needs
• Maintains cross-functional collaboration with other relevant functions within the organization
• Contributes to the development of HCP-focused digital solutions
• Ensures timely and accurate completion of any required quantitative and qualitative reports and databases

Key performance indicators:

• Sales revenue and revenue growth in designated accounts. SFE execution KPIs.

Work Experience:

• >5 years of work experience, of which at least 3 years in a KAM or similar to customer-facing role
• University degree in medical, pharmaceutical or life sciences
• Previous experience in immunology/dermatology, PSPs, as well as work within any specialty area is a strong advantage
• Proven experience in executing strategies & good record of delivering results
• Proficiency in competitive selling and account management
• Ability to develop in-depth business relationships and proven excellent team player, as showcased in previous roles.
• Proven ability to communicate with various internal & external stakeholders
• Initiative taker, eager to break new ground & explore new territories
• Agile & ready to quickly gain knowledge in new areas
• Willingness & readiness to travel
• Good understanding of BG Health-care (HC) system and ability to orchestrate its stakeholders
• Good proficiency in English

Work location: Sofia and Pleven

Why consider Novartis?

1.2 million lives — that’s how many people in Bulgaria our products touched in 2024. It’s a number we’re proud of, but in a world shaped by digital transformation and rapid innovation, we constantly ask ourselves: How can we do even more?

At Novartis, we believe the answer lies in bringing together curious, courageous, and collaborative minds in an environment that inspires. Here, you’ll have the opportunity to harness the power of data and digital, take smart risks, and work alongside people who share your passion for solving the world’s toughest medical challenges.

And it’s not just our impact that sets us apart — it’s our culture. That’s why Novartis has been recognized as a Top Employer for three consecutive years: 2023, 2024, and 2025. Join us and be part of a company that’s not only transforming medicine but also redefining what it means to work with purpose.

Imagine what you could do at Novartis!

Commitment to Diversity & Inclusion:

Novartis embraces diversity, equal opportunity and inclusion. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.