Major Accountabilities:

• Act as the main point of contact with internal stakeholders and recognition vendor, ensuring program alignment with Novartis' objectives while providing operational guidance and exceptional support to Novartis associates.
• Collaborate with the Global Program Lead and Country SPOCs to manage change initiatives, adapting processes and guidelines to meet evolving organization and program needs.
• Create program SOPs/educational materials and keep them up to date. Identify targeted training needs and support communication strategies in collaboration with key stakeholders to promote culture of appreciation and appropriate use within the organization.
• Prepare spend analysis and review with key global and country stakeholders to influence program trends, as appropriate.
• Support stakeholders on reporting needs and analytics, including enhancing dashboards and data visualization.
• Monitor program trends to identify opportunities for process improvement, driving enhancements in employee experience and program efficiency.
• Collaborate with IT to test new platform features and monitor platform performance to proactively troubleshoot and resolve issues through collaboration with vendors and technical teams. technology-driven solutions to optimize program operations and improve efficiency.
• Ensure the accuracy and integrity of financial reports related to the program in line with program’s financial governance setup. Collaboration with vendors and local SMEs to resolve any exceptions.

Minimum Requirements

• Bachelor/Master's Degree in a related field, System or HR background preferred.
• 3+ years of P&O experience
• Strong exposure to cloud based HCM platforms or Rewards tools with exposure to Payroll and Finance processes
• Previous experience in working with global stakeholders cooperating with different GPOs/ stakeholders. Demonstrated ability in trouble shooting and passion for learning.