Key Responsibilities:

• Lead and manage the performance of the NPS Content Planning & Standards organization (6-8 FTEs) by demonstrating a very strong understanding of patient services, including business processes, technology landscape, operational flows, program design, and operational challenges.
• Demonstrate deep understanding of the patient services landscape, including Benefit Investigation, Prior Authorization, Co-pay, patient & practice authorizations, consent / opt-outs, and ongoing refill management solutions, for all product archetypes.
• Single point of accountability for today and tomorrow’s content design, development, and approval (MAP/FUSE) of all NPS enterprise content / templates, including start forms, emails, faxes, text messages, websites, call materials, field materials, print and digital materials, etc.
• Partner with NPS Experience Design team to user testing capabilities to inform simple and seamless content experiences that deliver against NPS strategic imperatives.
• Responsible for design, measurement, and integration of voice of customer (VOC) into all NPS content experiences.
• Manage department budget and resources including third-party agencies, relationships, and deliverables; Creatively solve for missing information using internal and external sources.
• increase awareness and expertise of content design best practices, standards and methods leading to more effective business management.

Essential Requirements:

• BA degree, MBA or advanced degree preferred.
• 10+ years of pharmaceutical, biotech or healthcare industry
• Minimum of 2 years of experience in patient services and reimbursement operations, either in Pharma or at reimbursement HUBs
• Demonstrated understanding within the Patient services technology landscape.
• Product management experience in delivering customer service experience by leveraging omni-channel technologies.
• Demonstrated ability to design, develop, and deliver content and template to patients and customers.
• Business acumen - ability to link multiple insights across brands and channels to generate insights, prioritize business questions and develop effective recommendations.
• Agency leadership experience required.

The pay range for this position at commencement of employment is expected to be between: $214,900.00 and $399,100.00/year; however, while salary ranges are effective from 1/1/25 through 12/31/25, fluctuations in the job market may necessitate adjustments to pay ranges during this period.  Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills, and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.