Key Responsibilities: -

• Provide comprehensive administrative support, ensuring continuity even during team absences.
• Serve as the go-to advisor for internal teams on departmental processes and services.
• Drive improvements by optimizing existing workflows and introducing new procedures.
• Manage administrative tasks within defined project scopes and timelines.
• Support special projects and take ownership of the administrative components.
• Onboard and guide new team members and apprentices in administrative functions.
• Plan and coordinate office procedures and vendor contracts to enhance efficiency.
• Ensure timely reporting of technical complaints, adverse events, and special cases.
• Distribute marketing samples in compliance with applicable guidelines.
• Maintain high standards of service delivery aligned with site requirements.

Essential Requirements

• Proven experience in cross-cultural and cross-functional collaboration.
• Strong organizational knowledge and understanding of administrative best practices.
• Excellent time management and decision-making skills.
• Effective communicator with a flair for storytelling and insight sharing.
• Demonstrated ability to manage challenges and think proactively.
• Customer-focused mindset with a drive to co-create value.
• Fluent in English; additional languages are a plus.
• Familiarity with knowledge management and transaction structuring is advantageous.

Commitment to Diversity and Inclusion / EEO paragraph

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Accessibility and Accommodation

Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.